Your First Visit

Preparing for your visit

  • Patient forms – you will need to complete and return via email, mail or fax our Patient Registration and Patient Pain and Medical Questionnaire forms prior to your appointment
  • Medical records/history – we ask that you bring records of any relevant medical history, including x-rays or scans, with you to your appointment
  • Having a procedure? – any appointment where a procedure requiring an anaesthetic is to be performed will require you to be collected by someone as you will be unable to drive yourself home
  • Cancellations – should you need to cancel or reschedule an appointment, we require 48 hours notice
  • Questions? – our friendly staff are here to answer any of your questions, please phone (07) 3391 7111 for Brisbane and (07) 5318 7275 for Sunshine Coast.

Detailed Information

Your first consultation is an assessment and will most likely be with a pain specialist, who is a medical doctor with advanced training in pain management. 

The appointment will be approximately 30 minutes. 

They will also find out what you hope to gain from coming to us. 

They will conduct a thorough medical assessment. This involves taking a history of your pain and asking you questions about work, family, your psychological history, and so on. 

They will also find out what you hope to gain from coming to QPain. 

This is so your doctor can better understand you and the impact of your pain, so that they can develop a comprehensive treatment plan for you.

At the end of the assessment your doctor will make some recommendations. This may involve some initial medication treatment, and will also most likely involve you seeing other members of the team. 

After the first session your doctor will write a letter to the person that referred you to us. 

If you see other members of the team they will also write similar letters.

Please understand that sometimes people are seen who have acute medical problems that need immediate attention. 

In addition, the nature of chronic pain means that people attending the clinic can be running late, sometimes because of their pain or sometimes because they come a long way to see us. 

These issues can mean that your doctor may be running late on the day of your appointment. 

Please allow extra time when you come to see us and please be patient. Your doctor wants to ensure that everyone, including you, gets effective and appropriate help

Our team treats all patients and visitors in a respectful, welcoming and professional manner and we expect our patients and visitors to do the same.

We understand that many of our patients have been suffering from pain for some time, but we do not accept inappropriate, aggressive or violent behaviour within the practice, and exhibition of these behaviours in person or via telephone or written communication will not be tolerated.

Our administrative team will contact you via a text message to confirm your appointment in the week prior to your appointment date.

If you are unable to keep your appointment, we ask that you please let us know as soon as possible to allow others the opportunity to attend the clinic promptly. 

Appointments with our Medical Specialists at QPain are highly sought after.

For all appointments with our Medical Specialists and Allied Health staff (physiotherapy and psychology) we exercise a two-business-day cancellation policy. 

There are cancellation fees relevant to the appointment if cancelling within two full business days of the appointment time:

  • Initial consultations will incur a cancellation fee of 50% of the initial appointment amount
  • Review appointments will incur a cancellation fee of 50% of review appointment amount

After an initial consultation

After an initial consultation and detailed assessment, your QPain specialist may recommend one or a combination of the following treatment options:

  • participating in a pain management program;
  • reviewing or introducing medication; or
  • undergoing a pain minimisation procedure.

We ensure patients are completely comfortable and fully understand a recommended approach before embarking on any treatment. If adjustments are needed, we keep you informed to ensure you remain confident and happy with your treatment.

Why suffer? Make an appointment to discuss a treatment plan tailored specifically for you.

To find out more about our treatment options that can help reduce or eliminate your pain, contact us or make an appointment today.